Do you want to know how to block Opay account? Or how to delete Opay account?
If you have opened an OPay account and you want to delete your account permanently, in this article you will find out:
- How to block your Opay account
- How to delete Opay account in two ways
- How to unlock your OPay account
- Document needed for unlocking an OPay account
- How to retrieve your OPay account and so on.
Let’s get started…
How to block Opay account
You can block your OPay account either by using the OPay website or by requesting an account deletion via an email portal.
Follow the below steps to block your Opay account using the Opay app:
- First, you need to login to your Opay account using your details (phone number and password)
- Withdraw all funds from all your OPay app wallets you are registered before you process your account deletion
- On the app, locate the OPay customer support team on the in-app support channel
- Select either chat or email the customer care center and explain why you would like to block your account.
- The customer care representative will promptly assist in processing and confirming your blocking on request
Follow the below steps to block your Opay account via mail:
- Login to the email address that you used to register your OPay account.
- Compose an email stating that you want your account to be cancelled, deleted, or deactivated.
- Make sure that the subject of your email clearly states your intention, e.g., “Request to delete OPay account”
- Email [email protected] or [email protected]
- Once your email is received, OPay will process your request and block your account.
Before you block your OPay account, consider that when the process is
finalized, you will not have access to the account information or any previous transaction details.
You can reactivate your OPay account after closing it by contacting the customer support team. You may be asked to provide some personal information to verify your identity before your account can be reactivated.
Also read:
- How to transfer money from Opay
- How to borrow money from Opay
- How to get Opay POS machine
- How to get Opay debit card
- Opay customer care service number, email and office location
How to delete Opay account
Follow the below steps to delete your Opay account using the Opay app:
- First, you need to login to your Opay account using your details (phone number and password)
- Withdraw all funds from all your OPay app wallets you are registered before you process your account deletion
- On the app, locate the OPay customer support team on the in-app support channel
- Select either chat or email the customer care center and explain why you would like to block your account.
- The customer care representative will promptly assist in processing and confirming your blocking on request
Follow the below steps to delete your Opay account via mail:
- Login to the email address that you used to register your OPay account.
- Compose an email stating that you want your account to be cancelled, deleted, or deactivated.
- Make sure that the subject of your email clearly states your intention, e.g., “Request to delete OPay account”
- Email [email protected] or [email protected]
- Once your email is received, OPay will process your request and block your account.
Before you delete your OPay account, consider that when the process is
finalized, you will not have access to the account information or any previous transaction details.
You can reactivate your OPay account after closing it by contacting the customer support team. You may be asked to provide some personal information to verify your identity before your account can be reactivated.
How to Unlock My OPay Account
To unlock or unfreeze your OPay account, you are required to log into your account, complete any pending registration process, and upgrade your KYC (Know Your Customer) level.
On the OPay account homepage, locate the option “Me” in the App’s bottom right position and complete any pending registrations.
You can also contact the OPay customer support team or an OPay agent who will help direct you on how to unlock your account.
Document Needed for Unlocking an OPay Account:
- You must provide a utility bill for proof of address.
- Provide your BVN and ensure that it is linked to your account
- Ensure to provide an ID type and number to your account
- Avoid account dormancy by using the account often
- Keep your account details private and away from illegal activities.
Luckily, unlocking a locked OPay account may take less than 24 hours. All you have to do is submit all the required documentation necessary to an OPay agent for verification.
Now let us talk about how to retrieve your OPay account.
How to retrieve my OPay account
Retrieving an OPay account due to the loss of a password is possible. However, it is not possible to retrieve your deleted OPay account as all data associated with the account will be wiped away.
The best solution is to contact the customer support team with your complaint. Recovering an OPay account from a forgotten password entails the following steps:
- The first step is to Log in to the app and enter your phone number as registered.
- Right below it, click on the option of “Forgot Password”. Luckily, it is straightforward from here.
- You will receive an OTP sent to your registered OPay phone number. Enter the OTP number in the appropriate space given and verify.
- Next, you will be required to create a new password and confirm it the second time for confirmation.
- On your next Login, it will take you directly to your recovered page
How to remove BVN from Opay account
You can not remove your BVN from Opay because there is no option to edit or remove BVN, but you can request for your Opay Account to be deleted.
How to login my OPay without OTP?
The only way you can login to your Opay account without OTP is if you are accessing your account via the OPay app and if you are not using a new device to access your account.
If you have any question, please feel free to make use of the comment box that is below the page, your queries will be answered as soon as possible.
